Faq Sections

Order and payment
2. I have not received an order confirmation email, what should I do ?

Once the order has been validated, you will receive an order confirmation e-mail. If you don't receive anything, we recommend you check the junk mail in your e-mail box. Otherwise, it is possible that the registered e-mail address may contain a typing error (e.g. "fe" instead of "fr" ...). Make sure to check the spelling of the e-mail address when creating your customer account. If the problem persists, contact our after-sales service via the contact form.

4. My order tracking link doesn't work, what can I do ?

Sometimes the tracking number does not update. In this case, we advise you to wait a day or two for the status to update automatically. After this time, if the tracking number is still not working, please contact Minca Beauty's after-sales service via the contact form.

7. I received my package, but it is damaged, what can I do ?

It is possible that an incident may occur during the delivery of your package and that one (or more) product(s) arrive damaged. If the signs of deterioration are visible on the shipping carton, you must refuse the package on delivery because of "damaged package". A claim with the carrier will then be possible. Otherwise, please send us a photo of the package and the damaged product via the contact form. Once this information has been verified, we will proceed to the return or refund of the product as soon as possible.

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1. Why doesn't free shipping work ?

Delivery is free from 65€ purchase for Belgium, 100€ for Europe and 300€ for the world. Free delivery applies to step 4 of the payment process.

11. Do you deliver internationally ?

Yes, we deliver internationally. Check here our delivery page for delivery times and rates for your country.

3. Where is my package ? 

Once the order is shipped, a tracking link is sent by email. You will also receive an e-mail from the carrier with your tracking number and the different stages of delivery.

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Customer service
10. How to reach customer service ?

Our customer service strives to answer you as quickly as possible within 48 hours (working days) and can only be reached via the contact form.

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